Privacy Policy

GDPR Statement

At Sussex Freight Services, we take our obligations under data protection and privacy laws seriously. This includes the General Data Protection Regulation (GDPR) and other applicable laws.

We recognise it’s important to have effective privacy protections in place and we’re committed to complying with applicable data privacy requirements. These protections form the foundation of a trustworthy company and are crucial to maintaining the confidence of our customers and employees. We value your business and your trust and we will continue to take precautions to protect all property and information that you provide us.

If you are currently opted in to receive electronic communications from Sussex Freight Services Ltd, and you would like to opt out of receiving news about our products, services, or business opportunities, you can do so by contacting us.

ops@sussexfreight.co.uk

What Information is collected?

We gather and use personal information to provide you with the logistics services you have requested or to offer additional products and services we believe you might be interested in. Providing us with your personal information is always your choice. Most of the information we collect comes to us directly from you, and only with your consent. For example, when you request a quotation or purchase online, through telephone or email conversations, or in person, we will ask you to provide the information that enables us to complete your request or to provide you with better service. These same principles also apply to our business partners.

The kind of information we may ask for depends on the nature of your request. Information that is essential for fulfilling most logistics requests and transactions typically includes your name, mailing address, e-mail address, telephone number(s), date of birth, and details about the goods you are shipping. We may also request additional information to help us provide you with advice and information about other products and services that we believe would interest you.

When you visit our website, information is not collected that could identify you personally unless you choose to provide it voluntarily. You are welcome to browse our websites at any time anonymously and privately without revealing any personal information about yourself. All the information you provide to us is securely maintained and kept strictly confidential.

Sussex Freight Services Ltd will never collect this information from you without your knowledge and consent. You always have the right to decline to disclose any or all of the requested information. However, if you decline to disclose certain pieces of information to Sussex Freight Services Ltd, you may be unable to fully access all of our online features, and we may not be able to process your request.

Please note that we do not store credit card details nor do we share customer details with any 3rd parties. (Other than crucial information relating to logistic services we are providing such as pick-up address and telephone numbers).

Children Under Age 18

Sussex Freight Services Ltd does not knowingly collect or solicit personal information from anyone under the age of 18 or knowingly allow such persons to register on the Sussex Freight Services Ltd website. If you are under 18, please do not attempt to register for the Sussex Freight Services Ltd website or send any information about yourself to us, including your name, address, telephone number, or email address. No one under the age of 18 may provide any personal information to or on the Sussex Freight Services Ltd website. If we learn that we have collected personal information from a child under age 18 without verification of parental consent, we will delete that information. If you believe that we have any information from or about a child under 18, please contact us using the contact information listed herein.

Consent

By consenting to this privacy notice you are permitting us to process your personal data specifically for the purposes identified.

Consent is required for Sussex Freight Services Ltd to process both types of personal data, but it must be explicitly given. When we are asking you for sensitive personal data we will always tell you why and how the information will be used.

You may be asked periodically to confirm your consent.

You may withdraw consent at any time by contacting ops@sussexfreight.co.uk and stating you wish to withdraw your consent.

Acceptance of this Policy

By using the Sussex Freight Services Ltd Web Site, you agree to this policy. We reserve the right, at our discretion, to change, modify, add, or remove portions from this policy at any time. Your continued use of the Sussex Freight Services Ltd Web Site following the posting of changes to these terms on this site means you accept these changes.

Other Websites

The Sussex Freight Services Ltd website may contain links to other websites. Other websites may also reference or link to the Sussex Freight Services Ltd website.

Sussex Freight Services Ltd is not responsible for the privacy practices or the content of such other websites. Any information you may disclose on these other websites is not governed by this privacy policy. We encourage you to review these policies at any website you visit.

Disclosure

The following third parties will receive your personal data for the following purpose(s) as part of the processing activities:

Suppliers who require the data as part of a booking process, partners whose products form part of your logistics and accommodation preferences

Retention Period

Sussex Freight Services Ltd will process personal data for the duration of your booking process and stay and/or employment and marketing. We will store the personal data for up to 7 years dependent on financial transactions.

Your rights as a data subject

At any point, while we are in possession of or processing your personal data, you, the data subject, have the following rights:

• Right of access - you have the right to request a copy of the information that we hold about you. 


• Right of rectification - you have a right to correct data that we hold about you that is inaccurate or incomplete. 


• Right to be forgotten - in certain circumstances, you can ask for the data we hold about you to be erased from our records. 


• Right to restriction of processing - where certain conditions apply to have a right to restrict the processing. 


• Right of portability - you have the right to have the data we hold about you transferred to another organisation. 


• Right to object - you have the right to object to certain types of processing such as direct marketing. 


• Right to object to automated processing, including profiling - you also have the right to be subject to the legal effects of automated processing or profiling.

• Right to judicial review: if Sussex Freight Services Ltd refuse your request under rights of access. All of the above requests will be forwarded on should there be a third party involved in the processing of your personal data.

Complaints


If you wish to make a complaint about how your personal data is being processed by Sussex Freight Services Ltd, or how your complaint has been handled, you have the right to lodge a complaint directly with Sussex Freight Services Ltd’s data protection representatives Data Protection Officer / GDPR Owner. 
The contact details are:

• Email: ops@sussexfreight.co.uk

• Telephone: +44 (0)1444 390493

• Address: Data Protection Officer, Sussex Freight Services Ltd, 59 Mairon Road, Crawley, West Sussex, RH10 6QQ

PRIVACY & COOKIE POLICY

Security

Sussex Freight Services Ltd has made data protection and information security a central part of our business and is committed to high standards of information security, privacy and transparency incorporating industry best practices and in accordance with recognised European standards.

We protect our client data with multiple layers of security, including encryption technology like HTTPS.

To ensure the best level of security we monitor our services and the underlying infrastructure to protect them from threats, including spam, malware, viruses, and other forms of malicious code.

We have security incident policies and procedures in place. We're also committed to providing our customers with the information they need to meet regulatory reporting obligations under the European General Data Protection Regulation GDPR.

Privacy

Personal information collected during the sign-up and/or booking process will not be shared with any unauthorised third party.

We would like to keep you informed of our latest news, and special offers and may send you these electronically. When registering for marketing emails we will collect some mandatory information including Title, First Name, Last Name, Occupation, Company Name and Email Address. You may also be asked to provide other information regarding your subscription preferences.

If you are a Haulier we may need to record and store relevant compliance and license information about the driver to fulfil our client's legal obligations.

Our marketing emails will include details of our latest offers and may be personalised based on your preferences.

All information we collect will be stored on secure servers. No information we collect will be shared with unauthorised 3rd party companies.

To unsubscribe from receiving future email marketing activities click the unsubscribe link which is located at the bottom of each email or you can email us at ops@sussexfreight.co.uk

Personal data

Under the EU's General Data Protection Regulation (GDPR) personal data is defined as:

"any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person".

How we use your information

This privacy notice tells you how we, Sussex Freight Services Ltd, will collect and use your personal data.

When you visit our website we may place cookies on your browser. We use cookies to provide a better website, service and statistics. Cookies are small pieces of text sent by your web browser by almost every website you visit. A cookie text file is stored in your web browser and allows us or a third party to recognise you and make your next visit easier. They help us monitor our visitor's behaviour. Cookies don't give us access to your device or any personal information, other than the data you choose to share with us.

Cookies can be "persistent" or "session" cookies. "Session" cookies are stored on memory and never written to disk. When the browser is closed the cookie is permanently deleted. If the cookies contain an expiry date, it is considered a "persistent" cookie, which will be removed on the specified date. They can also be deleted manually. Cookies are accepted by default by most browsers; if you would like to disable them please refer to your browser's help section.

We use 'first party' and 'third party cookies' on our website.

'First party' cookies are set by us. These cookies ensure that your booking process is remembered between pages so that we can process your booking and payment properly. We also use cookies to be able to monitor our website performance.

'Third party' cookies are set by our trusted partners.

Please see the full list of cookies at the bottom of this page:

• We use Google Analytics cookies to be able to measure and track the usage of our website. This helps us to identify areas for improvement. We also want to track how many of our visitors make bookings, which helps us to make business forecasts and decisions.

• We periodically use Google AdWords - Google's main advertising product. AdWords offer pay-per-click (PPC) advertising displayed next to search results to boost website traffic and sales.

• We periodically use Google Display Network to retarget our customers. You may see our adverts on other websites after you've visited ours. 


• We work with affiliate partners who advertise on our behalf, their cookies help us to see if our customers came to our website through one of the affiliate advertisers, so we can credit them correctly.

• We also use social media buttons e.g. Facebook and Twitter, to allow you to connect to your social networks and share content. 
By continuing to use our site and by using the social media functionality, you consent to the relevant cookies being set on your device. For more information about cookies and how to disable them please visit www.allaboutcookies.org 
 Why does Sussex Freight Services Ltd need to collect and store personal data?

For us to provide you with the service/business, you have booked we need to collect personal data for correspondence purposes and/or detailed service provision. In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy.

Will Sussex Freight Services Ltd share my personal data with anyone else?

We may pass your personal data on to third-party service providers contracted to Sussex Freight Services Ltd in the course of dealing with you. Any third parties that we may share your data with are obliged to keep your details securely and to use them only to fulfil the service they provide you on our behalf. When they no longer need your data to fulfil this service, they will dispose of the details in line with Sussex Freight Services Ltd's procedures. If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your consent through supporting documentation, unless we are legally required to do otherwise.

How will Sussex Freight Services Ltd use the personal data it collects about me?

Sussex Freight Services Ltd will process (collect, store and use) the information you provide in a manner compatible with the EU's General Data Protection Regulation (GDPR). We will strive to keep your information accurate and up to date, and will not keep it for longer than is necessary. Sussex Freight Services Ltd is required to retain information in accordance with the law, such as information needed for tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs. 


Under what circumstances will Sussex Freight Services Ltd contact me?

Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure. Our contact with you may be to make you aware of mutually beneficial business opportunities.

Can I find out the personal data that the organisation holds about me?

Sussex Freight Services Ltd at your request can confirm what information we hold about you and how it is processed. If Sussex Freight Services Ltd does hold personal data about you, you can request the following information:

• Contact details of the data protection officer, where applicable. 

• The purpose of the processing as well as the legal basis for processing. 

• If the processing is based on the legitimate interests of Sussex Freight Services Ltd.

• Or a third party, information about those interests. 

• The categories of personal data that are collected, stored and processed. 

• Recipient(s) or categories of recipients to whom the data is/will are disclosed. 

• If we intend to transfer personal data to a third country or international organisation, information about how we ensure this is done securely. The EU has approved sending personal data to some countries because they meet a minimum standard of data protection. In other cases, we will ensure there are specific measures in place to secure your information. 

• How long the data will be stored. 

• Details of your rights to correct, erase, restrict or object to such processing. 

• Information about your right to withdraw consent at any time.


What forms of ID will I need to provide in order to access this?


Sussex Freight Services Ltd accepts the following forms of ID when information on your personal data is requested: 
 * Photo I.D. Licence or driving licence

• Birth certificate.

• Proof of Current Address.

Contact Details of the Data Protection Officer / GDPR Owner:


The Data Protection Officer / GDPR Owner is the owner of this statement and is responsible for ensuring that this record is reviewed in line with the review requirements of the GDPR. 
A current version of this statement is available to all staff and customers, through the contact details below Data Protection Officer / GDPR Owner contact details.

Email: ops@sussexfreight.co.uk

Address: 
Data Protection Officer Sussex Freight Services Ltd 59 Marion Road Crawley West Sussex RH10 6QQ United Kingdom

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